Legal notice

Orders

  1. All orders are subject to acceptance by DeSanders horologie and availability of watches.
  2. Cancellations are not possible after a watch has shipped - however, the owner has the right to return the watch within two weeks. For details refer to ‘Returns’ below.
  3. DeSanders horologie reserves the right to refuse and/or refund an order for reasons such as non-clearance of payment, import/export restrictions or watches being out of stock
  4. In the unlikely event we are unable to deliver the watch, a full refund will be made.
  5. We try our best to deliver to the schedule indicated, but delays sometimes occur due to circumstances outside our control. A delay of 6 months or less from the delivery estimate does not constitute inability to deliver or eligibility for a penalty-free refund.
  6. We reserve the right to update, amend and improve products on an ongoing basis.
  7. We store records of all sales transactions for a minimum of the watch’s warranty period.

 

Shipping, customs and import

  1. All products will be shipped from Norway or the US, with insurance and tracking.
  2. Courier will require a signature or authorization from the buyer on delivery, at which point responsibility for purchased goods passes to the buyer.
  3. The buyer or their appointed representative’s signature on acceptance of the shipment is considered evidence of the date of delivery and fulfillment by DeSanders horologie.
  4. Prices are shown inclusive taxes, duties and customs fees, at checkout when country is given.
  5. Shipping restrictions: If you do not find your country on the shipping list, please contact us to see if we are able to provide shipping.

 

Warranty, service and repairs

  1. Each watch comes with a limited warranty against mechanical and manufacturing defects for 2 years.
  2. Mechanical watches are precision mechanical instruments. Excessive shocks or vibrations, exposure to strong electromagnets and similar activities can cause damage to or affect their functionality. The mechanical warranty does not cover problems due to mishandling. If you are uncertain if a particular activity is safe for the watch, please e-mail us and we'll be happy to clarify.
  3. Wear and tear (e.g. water damage to straps, scuff marks to the case or buckle, etc.) is not covered by the warranty. This extends to any external coatings or treatments, such as DLC coating, heat bluing or AR coating, to the watch case, crown, crystal and buckle.
  4. For a warranty claim, we reserve the right to replace the watch or relevant components with something of equivalent, or greater retail value in the event parts are no longer available.
  5. Should the owner request a watch service or repairs outside warranty coverage, the work will be charged depending on scope. We will furnish a cost estimate for the repair after the watch has been sent in for inspection and should the owner not authorise us to undertake the repair work, the watch will be shipped back at the owner’s cost.
  6. In case of a warranty claim, or service request, please email us.
  7. For warranty work, we will arrange for shipping at our cost.
  8. For out-of-warranty service, both legs of shipping are at the owner’s cost.


Returns

  1. Watches may be returned in unused and unworn condition, sealed, with the all original accompanying packaging and accessories within two (2) weeks of receipt of the original shipment for a refund minus return shipping fees.
  2. Outside of the two (2) week period, all sales are final.
  3. We will provide the buyer with a prepaid return label and arrange for insurance during transit. A return shipping fee will be deducted from the refund.
  4. If a buyer chooses to arrange their own return shipping, no fees will be deducted from the refund. Under these circumstances, responsibility of the watch during transit is the buyer's responsibility.
  5. Should the watch be in a used condition or incomplete, we cannot accept a return and will contact you to have the watch shipped back to you.